Customer Service

Llewelyn & Company are completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us.

Conditions of Sale
When you click on ‘Proceed to Checkout’ at the checkout, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to the conditions laid out below. Full secure payment will be required once you have placed an order on line.

If your order is accepted, you will be notified via email of this after you submit your order by clicking ‘Proceed to Checkout’. As the confirmation is sent to you automatically, an error may have been made of which we are not aware despite our best efforts. We therefore retain the right to cancel the order and provide a full refund in accordance with our Errors Policy below.

No order is binding on you or Llewelyn & Company until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the courier or postal service, or on payment in full of the price of the Goods and any delivery charge, whichever is later.
Methods of Payment
We accept MasterCard, Visa, Maestro, Visa Delta, Solo and Visa Electron as valid methods of payment.

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Methods of Ordering
Llewelyn & Company gives you 2 easy options to place an order. You may do one of the following:
  • * Order online
  • * Order by +44 (0) 1497 821880

Your credit card transactions are secure. All on-line orders are encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted. We currently have the option of paying by debit/credit card.
Pricing
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. All prices are subject to change without notice.
Availability
Goods will normally be dispatched within 5 working days of receipt of your order, however, this maybe up to 28 days during busy periods or in the unlikely event that any of the items you have ordered are out of stock. If your order is likely to take any longer than the afore mentioned timeframes, we will contact you. Delivery of ‘made to order’ items depends on the supplier and we can check for the earliest delivery date and notify you. We are not liable where any delay or failure in delivery is beyond our control.
Delivery
All orders are packaged with great care to ensure safe delivery. Orders are delivered by courier service or Royal Mail. All deliveries are subject to stock availability. Please refer to the Availability section above.

There are 4 pricing levels for delivery, these are;
  1. £0.50 - cards which can be sent via Royal Mail
  2. £4.95 – courier service
  3. £6.95 – courier service
  4. Items and/or deliveries that are bulky and/or heavy (20kg+), for example furniture and mirrors, please contact the shop for a delivery quotation. Email sales@llewelynandcompany.com or telephone 44 (0) 1497 821880.

For deliveries to the Scottish Highlands, Northern Ireland, or outside of the UK please contact the shop for a delivery quotation and timing. *Free delivery options - UK Mainland only. Excludes large furniture
Customs
When ordering goods from Llewelyn & Company for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Llewelyn & Company, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Cancellation
You have a statutory right to cancel your order and receive a full refund for any item or service, apart from items personalised for you and ‘made to order items’. You may cancel your order by sending us a letter or e-mail cancellation at any time up to and including the seventh day after the day on which you receive your purchase. If you exercise your statutory rights to cancel you must immediately return the unwanted items following the packaging instructions in the Returns Policy section below.
Returns Policy
We hope you will love your Llewelyn & Company purchase, but if you find it unsuitable or are not entirely satisfied, provided you notify us within 7 days of receipt and return it to us within 14 days of receipt unused and in its original packaging and in perfect condition, you will be entitled to a refund or exchange. Please ensure that the product is packed and labelled carefully so that it is not damaged or lost in transit as the goods are at your risk until they are returned to us. We recommend using registered post and retaining the proof of postage. Please note that we cannot refund return delivery charges unless the item you received was incorrect, damaged or faulty. This does not affect your statutory rights.

To return any products to us, please:

1. Contact us at sales@llewelynandcompany.com stating:
  • * your order number
  • * reason for the return of your order
  • * whether you would like a refund or exchange


2. Pack the items back in the parcel, attach the invoice and send it back to:

Llewelyn & Company
19 High Town
Hay-on-Wye
Herefordshire
Wales
UK
HR35AE
Descriptions
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information is entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including product descriptions, appearing on this Website at a particular time, may not always reflect the position at the exact moment you place an order. In addition, while every effort is made to ensure accurate colour reproductions, colour may vary in accordance with the settings of your monitor, software or printer.
Errors
In the event a Llewelyn & Company product is listed at an incorrect price due to technical error or error in pricing information, Llewelyn & Company shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit/debit card has already been charged for the purchase and your order is cancelled, Llewelyn & Company shall issue a credit to your credit/debit card account in the amount of the incorrect price.
Refusal of Transaction & Eligibility of Purchase
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
  • * Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • * Be over 18 years of age
  • * Stipulate a delivery address. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable
  • * Possess a valid credit or debit card issued by a bank acceptable to us


By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number, to authenticate your identity, to validate your debit/credit card, to obtain an initial debit/credit card authorisation and to authorise individual purchase transactions.

These Terms and Conditions and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This Website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations.
Children
Llewelyn & Company does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use llewlynandcompany.com only with the involvement of a parent or guardian.
Access to Llewelyn & Company Website
We will do our utmost to ensure that availability of this Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Licence for website access
Llewelyn & Company grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Llewelyn & Company. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent, save that you may:
  • Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Llewelyn & Company.
  • Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of this Website without express written consent. You may not use any meta tags or any other "hidden text" utilising Llewelyn & Company’s names or trademarks without the express written consent of Llewelyn & Company. Any unauthorised use terminates the permission or license granted by Llewelyn & Company.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Home page of Llewelyn & Company as long as the link does not portray Llewelyn & Company or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Llewelyn & Company logo or other proprietary graphic or trademark as part of the link without our express written consent.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited

The registered company address of Llewelyn & Company is
19 High Town
Hay-on-Wye
Herefordshire
Wales
UK
HR35AE


Vat registration number 836 385 802
Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Llewelyn & Company, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:
  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety
Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Llewelyn & Company reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you
    Create Your Account
    Shoppers, who create a personal shopping account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time.

    To create an account, simply select "My Account" at the top of the page. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, but wish to have your information stored for future orders, simply click the "remember me" option at the bottom of the billing/shipping page. The next time you come to our site, your billing and shipping information will be pre-filled for you. In order to take advantage of this feature, you must have your "cookies" enabled on your computer.
    Forgot Username or Password
    If you forgot your username or password, simply go to the "My Account "screen and choose "Forgot Your Password?". You will then be able to enter your email address and we will email you your username and password.
    Edit Account Information
    If you wish to edit your account information, simply click the "My Account" button located at the top of the page. Enter your email address and password then click the "Login" button. Click on the "Account Information" button and change any information you wish to change then click the "Save" button located at the bottom of the page when you are finished.
    Your Account
    If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

    Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

    Llewelyn & Company reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
    View Past Orders
    To View your past orders, log into your account and click the ‘My Orders’ button on your My Account Dashboard welcome page.
    Place an Order
    Placing an order is simple. Simply navigate through our site to the products you want and when you've chosen the item, click the 'Add to My Bag' button. You'll then be forwarded to the ‘My Bag’ page where you can either checkout immediately or continue shopping.
    Edit My Order
    If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order. Our e-mail is sales@llewelynandcompany.com
    Cancel My Order
    If you wish to cancel your order after it has been placed, simply call us on +44 (0) 1497 821880 or sales@llewelynandcompany.com including all relevant details, asking us to cancel your order. If your order has already been processed and dispatched, you will not be able to cancel it. Instead, you will need to return your order immediately it arrives, and apply for a refund. Refer to Returns Policy.
    Electronic communications
    When you visit Llewelyn & Company or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
    Privacy Policy
    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

    We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us.

    We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
    Copyright and database rights
    All content included on this Website, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of Llewelyn & Company or its content suppliers and is protected by United Kingdom and international copyright, and database right laws. The compilation of all content on this website is the exclusive property of Llewelyn & Company and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Llewelyn & Company or our software suppliers and is protected by United Kingdom and international copyright laws.

    You may not systematically extract and/or re-utilise parts of the contents of the website without Llewelyn & Company 's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Llewelyn & Company 's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Llewelyn & Company 's express written consent.
    Alteration of Service or Amendments to the Conditions
    We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
    Events beyond our reasonable control
    We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.